Brightbook Terms, Privacy & Security

Terms & Conditions

Anyone who uses this website shall be deemed to have accepted these Terms & Conditions without any modification or qualification. If you are dissatisfied with any of these terms, conditions, rules or policies - your sole and exclusive remedy is to discontinue using our services. Brightbook reserves the right to modify or change these Terms & Conditions without giving notice. All modifications & updates can be seen on this page. The following Terms & Conditions are governed by English law, and are subject to the jurisdiction of the English courts.

Basic System (the service as currently provided)
Period (the normal duration of additional paid services is 30 days)
Paid Extras (additional subscription based services)

The Free Service
There is no cost associated with using of the Basic System. As a Customer, you are free to come and go without giving notice.

The Paid Service
A subscription fee is payable, in advance, for any use of Paid Extras by the Customer. The subscription rates for each Service are posted on the Paid Extras page of our website and we may vary these from time to time. Prices on our website are quoted in UK pounds Sterling and include VAT. When you subscribe to a paid service, your payment & subsequent renewals are processed by and paid to Brightbook Limited (company number 07200052 - VAT number 242 4566 13). If you change your Paid Extras package in the future, the change in the subscription payment amount will take effect at the next billing cycle. The Customer is free to cancel any of their Paid Extras at any time during the Period, however the Paid Extras will stay on their account for the remainder of the Period, but will not be renewed at the end of the Period.

Automatic Renewal Of Paid Services
Unless otherwise specified, the Customer's Paid Extras will be renewed automatically at the end of the Period using the credit or debit card details provided.

Non-payment Of Paid Services
We shall be under no obligation to provide the Paid Extras if the subscription fee is not paid to us on time. The Customer must ensure that we have complete and accurate billing and contact information throughout the subscription period, including the full name of the Customer, business address and a billing contact email address. If subscription fees become overdue, because for example due to payment card expiry, we reserve the right to suspend access to the Paid Extras until the balance is paid.

For us to provide you a reliable & robust service, by agreeing to these terms & conditions you are granting Brightbook Limited a licence to access, use, copy, transmit, store, and backup your data.

Brightbook Privacy

Information collected
Your personal information is collected from our site in various ways. Through the enquiry forms, the registration forms and also automatically (with cookies) when you visit the site.

We keep your personal information for the purposes of keeping in contact with you. We will not share your information with anyone unless required by law.

Your data.
Is that. It's yours. You can come and go as you choose, with your data. You're not limited or restricted in any way.

What are cookies?
Not biscuits. Cookies are small pieces of information that are automatically sent to your computer and identify your browser to us. Depending on what your Internet settings are you may or may not know when this is happening. You can change you settings of your browser to reject all, accept all or notify you when a cookie is sent.

You may find some links to other sites on our website. These sites may have their own privacy policy and are responsible for their own sites and how your data is used on them. We recommend that you are mindful of who you provide your personal details to online, anywhere.

We will update this Privacy Policy over time. If and when we make those changes we'll let you know what those changes are & how your information is used, under what circumstances and to whom we share it with.

General Data Protection Regulations (GDPR)

Your Data
We store names, addresses, email addresses & phone numbers of you and your customers. The source of this data is either you entering it into the website yourself, or provided by your customer.

All data is stored on our own servers and encrypted backups are stored offsite with a 3rd party provider, in an unlikely event that requires disaster recovery.

We store personal information on your behalf. We are registered with, our registration number is ZA212327.

Accountability & Management
We use a number of 3rd parties as sub-processors, a list is available on request. Our DPO officer is Warwick

New Rights
If you have any questions about or require any changes to the data we hold for you, please login to your account and update where needed. Alternatively, use our Support form to get in touch.

Brightbook Security

Brightbook is a Software as a Service (SaaS) provider. We take your security seriously and we do everything we can to ensure it. If you have any concerns that aren't covered here, please contact us. Below highlights our security:

System Security
Our hosting facilities ensure the highest level of security. And as security practices evolve, so does our security.

Our servers have SSL certificates. This means that all data transferred between you and Brightbook is encrypted. The same encryption banks use.

Allowing Others Access
The only people that have access to your account are people that you've invited (what they can access is defined by you). You can invite people and remove them anytime.

Login Passwords
Your Internet browser cannot save your login details, which stops access if your computer has been stolen or compromised in some way. You will be automatically logged out after 30 mins of inactivity.

Firewall, Network & Server Security
Our servers are housed in a secure enterprise grade hosting facility in Cambridge, UK. Physical access is limited to authorised personel only. All web access is filtered using dedicated firewalls which are configured & monitored according to industry best practice.

Your Data is Protected
Your data is backed up offsite daily.

Online is Best
Your data isn't stored on your computer - if your laptop crashes, gets lost, or stolen, all your data will be safe.´┐ŻAllowing your accountant or financial advisor access to your data within Brightbook, is far safer than emailing or posting it to them.

Migrate or Export your data
Your data is yours. You can import it (migrating your data from another solution) or you can export it - most pages in Brightbook have an Export to Excel button at the bottom.

Do I own the data I'm sending to Brightbook?
Yes, your data is your own. We provide you the ability to delete any and all of your data at any time. You can even export their data into a portable format for external use.

Brightbook Warranty & Liability

Disclaimer of Warranty
There is no warranty for Brightbook, to the maximum extent permitted by applicable law. Brightbook provide the service "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of fitness for a particular purpose. The entire risk as to the quality and performance of the service is with you.

Limitation of Liability
To the maximum extent permitted by law, Brightbook excludes all liability and responsibility to you for any damages, including any general, special, incidental or consequential damages arising out of the use or inability to use Brightbook (including but not limited to loss of data or data being rendered inaccurate or losses sustained by you or third parties or a failure of the service), even if such holder or other party has been advised of the possibility of such damages. Any losses suffered or damage incurred as a result of negligence or failure to comply with these Terms, any claim by you against Brightbook due to negligence or failure will be limited in respect of any related or unrelated incidents to any usage fees paid by you (if applicable) in the previous 30 day period.

Last updated: 18 May 2018